• After-sales Services


At eTera we will always work hard to solve any problem you might have with any of our products. Please see product specific warranty under each product’s terms and conditions. All of eTera brand product support one-year guarantee service.

  • Defective Products

    We will ensure all of our delivered goods are 100% high quality.
    If you’ve received a product with a defect or fault, we’ll gladly replace the product for you.  Where a replacement product is not available, your account will be credited.  We will determine that the fault can be remedied and honored under the terms of the warranty, if not then the costs for the collection and return of the product will be for buyer’s account.
    Under no circumstances will eTera be liable for any damage arising from any misuse or abuse of goods.
    Faulty products are to be returned to eTera for assessment before continuing with the warranty process.

  • Unwanted Goods

    Unwanted Goods may be returned for a refund within 7 days from having received your order on condition that all returned goods are returned in their original packaging, along with all the original contents. Delivery fee will not be refunded and the cost of returning the goods will be for your account.
    All trademarks are the property of its legal owner and are used on this product solely to indicate the intended purpose of the product. The proprietors and distributors of eTera products accept no liability whatsoever for any damages whatsoever arising out of, resulting from, or any way connected to the use of the product.

  • Delivery& Return

    How quick can get goods?
    If we have stock, we could make delivery within 3 days once payment confirmed by finance.
    If you have customized SW request, usually SW will cost 3 days to finish it. MOQ will require 1K to start. Delivery time will be based on our stock materials.

  • Defective Products

    1. Defective products can be returned within 7 days from the delivery date by contacting support@eteraptt.com
    A “Defective Product is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances. The product must be defective in itself (due to manufacture or design fault) and not damaged due to inappropriate use.
    2. When returning a product within the standard return period, a customer must provide full reasons for alleging that the product is defective, including stating how the product was utilized during the period that it was in the customer’s possession.